FREQUENTLY ASKED QUESTIONS
General
Q: Where are you located?
A: In Wichita Falls, Texas.
Q: What are your hours of operation?
A: Tuesday through Friday 10:00 am to 5:00 pm central/standard time.
Q: What is your phone number?
A: Our office number is 940-851-6220.
Q: What is the “emergency” number for? Can I just use this number on the weekends or after hours?
A: The emergency number would be used to cancel an order or to ask general questions about what ribbons and medals we carry or our hours of operation. This number will not have specific information about your individual order, nor will it have access to the status of that specific order. This number cannot be used to check if an order has been shipped or to make corrections or changes to your order.
Q: Are you open on any weekends or holidays?
A: No, we are closed all weekends and government holidays.
Q: What is your mailing address?
A: Superthin Ribbons
     4130 Burkburnett Rd.
     Wichita Falls, TX 76306
Processing Time and Shipping
Q: What is your turn around time?
A: Orders will be shipped in 5-10 business days. This processing time DOES NOT include the day the order was placed or the shipping time.
Q: How do we ship?
A: We ship two ways Priority mail for $8.00 and Fedex for $20.00.
Q: How long does shipping take?
A: Priority mail usually takes 2-3 days*. Fedex is next business day.

* Priority mail usually takes 2-3 days to be received from the time it is shipped, however this is not a guarantee from the postal service. They say that it can take 14 days or longer to get anywhere in the continental U.S.
Q: When do “Rush” orders ship?
A: Rush orders ship in 2 business days. This DOES NOT include the day the order was placed or the shipping time.
Q: What does the“ free shipping” option mean.
A: The “free shipping” option is for anyone who would like to order online and pickup in-store.
Q: Can you select Fedex shipping to and APO or FPO?
A: No.
Ribbons and Devices
Q: How much does a rack cost?
A: $1.55 per ribbon and $.75 per device.
Q: Do you mount mini and full size medals?
A: Yes, mini medals are $9.00 and most full size medals are $12.00*.

* Full size medal prices start at $12.00. The prices go up from there.
Q: How long does shipping take?
A: Priority mail usually takes 2-3 days*. Fedex is next business day.
Q: Are the medals/ribbons mounted?
A: Yes, all of our items come mounted with pins and are ready to wear.
Q: Can I buy the individual ribbons or medals?
A: We sell all of the medals individually but we do not sell un-mounted ribbons.
Q: What if I needed a “staggered” or “offset” rack?
A: We can build the rack however you need it built. You would let us know by indicating what you needed in the special instructions portion of your order.
Q: Does the Navy Battle E come with the “E”?
A: Yes, so you would only have to select devices on this ribbon if you have more than one “E”.
Q: What is an “E” with a wreath for?
A: If you would need 4 “E”s on your Navy Battle E you would select an “E” with a wreath.
Q: How do I know if my National Defense Service ribbon requires a star?
A: If you were in the military during the first gulf war you would have one star. These are the conflicts that the National Defense ribbon was awarded for:

    Korea - 6/27/50 to 7/27/54
    Vietnam - 1/1/61 to 8/14/74
    Gulf War I - 8/2/90 to 11/30/95
    Gulf War II - 9/11/01 to Present
Q: What does 1/8 spacing mean?
A: This means that there is a 1/8” space between the rows and is only authorized for use if you are in the Army or Marines.
Q: Do you carry State or National Guard ribbons?
A: No, but we can build them into a rack if they are provided to us.
Q: Magnets vs. pins, which one is better?
A: Our magnets are very strong and work well on a shirt. However, pins are recommended for a service coat or mess dress.
Q: Do you have different lengths of pins?
A: No.
Ordering
Q: What if I don’t want to order from the site?
A: You can email or fax your order, along with a good contact number, to us.
Q: How do I pay if I fax or email my order?
A: We will contact you for payment information.
Q: What do I do if I needed something special on my order?
A: Any additions or special requests can be added in the special instructions portion of the order.
Q: What is the fastest way to get my order processed?
A: Ordering through our website is the most efficient way to get your order to us because that provides all the information that we need to begin to process your order.
Q: If I choose to order via email or fax what information do I need to include?
A: You need to include a good contact number, shipping address, the branch of service that you are currently in, and what shipping option you would like. We will contact you to get your credit card number.
Q: Can I place a phone order?
A: We will take phone orders, however we prefer that the order either be faxed to us or sent via email if the order is not placed through our website. The reason being that we like to have a hard copy of exactly what is being ordered by our customers. This helps to prevent items being left off of the order or lost in translation.
Q: Can I make a change to my order after I place it?
A: You can call during normal business hours (10 am-5pm cst) to make changes to your order, but it may cause delays in processing time.
Q: I placed a rush order this weekend with Fedex shipping. It’s Tuesday, why don’t I have it already?
A: All weekend orders are not received until Monday*, therefore the processing time does not begin until then.

* If Monday falls on a holiday the order will not be received until Tuesday, therefore processing time would begin then.
Q: What is Super Thin Ribbon's update policy?
A: The way that we do our updates is, if you need a device added you can either send us the ribbons and we can add it for you or we can send the device to you along with instructions on how to put it on yourself. The devices are sold at $1.00 each. If you need a ribbon added, you send your old rack back to us, we make you a new one giving you 10% off the ribbons, and we transfer your devices for free. So your overall price would be $1.40 multiplied by the number of ribbons you have, plus shipping